If you’re looking for end-of-life care for your loved one, we’d like to offer you our deepest sympathy. We know you’re going through a heart-wrenching time, and having to find a suitable nursing home only adds to an already heavy burden, both emotionally and practically.
However, choosing the right nursing home is crucial to the experience you and your loved one have at this critical time. Choosing a good home will mean your loved one experiencing the highest quality of life possible in their remaining days and passing with dignity, care, love and compassion, leaving you with cherished memories and peace of mind.
Unfortunately, not all nursing homes are the same standard, and a bad experience may leave you feeling anger, regret and even a sense of failure.
Below are our key recommendations of what to look for and what makes Mount Olivet stand out.
1. CQC Report
The government inspects every home in the country and gives it a rating of Outstanding, Good, Requires Improvement, or Inadequate. (Click here for more information).
Only 1% of all 21,000 care homes achieve an Outstanding rating. This score is your surest indicator that the home really does provide exceptional care.
On 16th January 2018, Mount Olivet received an Outstanding rating from the CQC. Click here to see the full report.
2. Ratings & Reviews
www.CareHome.co.uk is the UK’s largest independent care home website and lists details of all care homes in the country, including reviews from residents and their families. Reviews are strictly controlled and authenticated to ensure they are genuine.
Each home is rated on the same criteria to ensure consistency and given an overall score based on all the reviews submitted. The higher the score, the better the home has been rated, and the more reviews submitted, the more accurate the overall score.
Mount Olivet has a 98% satisfaction rating (9.8 out of 10 overall score) based on 41 reviews and is the highest-rated palliative care home in Paignton.
Winning awards is another recognition of an excellent care home.
Mount Olivet has won 9 awards, including being in the TOP 20 Small Care Home Groups in the UK in 2017 and Karen, the Home Manager, winning ‘Outstanding Care Home Manager of the Year’ at the 2018 Outstanding Devon and Cornwall Care Awards.
Hopefully, after viewing our website, you’ll feel that Mount Olivet looks like the sort of nursing home you’d like to provide the care and compassion you want for your loved one at the end of their life. However, this is a big decision, and there’s no substitute for experiencing the atmosphere in the home for yourself and talking directly to the staff and residents.
So we’d like to invite you on a personal guided tour to really get to know the home. We’ll take you for a good look around, and afterwards, you can talk to whomever you please and wander around yourself as much as you like.
We want you to be absolutely sure this is the right home for you, so you’re also more than welcome to join us for a day to meet everyone, get involved and see what life here is like first-hand.
To arrange your personal guided tour, please call us on 01803 522148 or click here to email us. The kettle’s always on, and we’d love to meet you.
For more details of what daily life at Mount Olivet is like, please click here
We involve the resident, family and specialist teams in creating an appropriate care plan keeping the resident’s comfort at the forefront of all decisions made. This is a very emotional time, and our team are honoured to be a part of it. To that end, absolutely every measure is taken to ensure the resident remains comfortable with as few interruptions as possible. The resident will undergo a full care plan review with each area of care reassessed. An end-of-life care plan will then be produced and reviewed regularly.
Our goal is to ensure that residents at the end of life experience a peaceful environment with as little medical intervention as possible and ongoing input from their GP and the team at Rowcroft Hospice. We implement systems to ensure that pain management is in place and all staff have been trained to the highest level to promote comfort and dignity during this time.
Mount Olivet Nursing Home is a large residential property with commanding views across the bay, which has been converted into a care home. Each room has been thoughtfully decorated and furnished by the manager, and we can make adjustments to suit the desires of any new resident.
Most rooms are en-suite, and due to its elevated position above Paignton, many rooms offer either garden or sea views or views across Torbay.
We encourage residents and families to personalise bedrooms as much as they wish. This could be by making small additions like hanging photos or preferred pictures on the wall, to bringing in pieces of furniture and soft furnishings. Many residents will find it easier to settle if familiar items and smells surround them. Please speak to the manager about any changes or additions you would like to make to the room, and we will endeavour to accommodate this.
Upon enquiry, we will signpost you to our website’s Key Information and Important Additional Information. We can also provide this information in printed and large print formats.
Our manager or one of our trained nurses will take some preliminary information over the phone and invite you in to see the home and rooms that we may have available. Then, at this meeting, we will take more details from you, and you will have the chance to ask any questions you may have.
The decision on which care home to choose should not be taken lightly, so we will advise you to take your time and return to us with any questions you may have.
If you decide that you or your relative want to move into Mount Olivet Home, our manager or one of our registered nurses will come out to do a Pre-Admission Assessment.
If all goes well and the move goes ahead, privately funded residents will receive two copies of our Terms and Conditions and any billing documents. Full Social Services-funded residents will enter into an agreement with the Local Authority. Part-funded residents will enter into agreements with the funding authority/ies and a private agreement directly with the home for any top-up fees or hotel costs.
Upon arrival at Mount Olivet, an Assessment on Admission will be completed, and care plans will be finalised. We encourage family and next of kin to be as involved as they wish during this period and throughout the ongoing care.
Request a call back – If you have any questions & would like us to contact you, fill out our request a call back form below and we’ll contact you asap…
The care home was way above our expectations. The overall care was given with compassion and care. Mum was always kept clean and all her needs were met. Staff were ever so caring.
Excellent care, the staff are very friendly and attentive. My mum enjoys the food and the choice available. Her room is kept very clean and my mum is very happy there.
I am very happy with the service and care. I feel they are well looked after and the staff are very pleasant.
Very caring, friendly, lovely home, lovely staff, very clean, tidy, lovely view, very impressed. Lovely, lovely home.