Before they even enter the home, each resident will be met and assessed in different environments to understand their exact needs and liaise with those most closely involved in their care to date.
When joining the home, each resident will have a unique and detailed care plan written for them and will be allocated a dedicated key worker. Their key worker will ensure that their needs are being met, they always have everything they require, and they benefit from social activities as much (or as little!) as they wish.
Choice is key to what we do here at Mount Olivet Nursing Home, and regardless of decision-making abilities, our staff will use their extensive training in the Mental Capacity Act to ensure that all decisions are made with the best interests of the resident at heart. These decisions could include everything from getting up and meal times to personal care and what clothing to wear.
We record in detail every interaction and intervention in real time on our Person Centred Software. This practice ensures there’s very little room for error or for missing the little details as and when they happen, which can occur with paper-based systems where files are kept separate from the resident.
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The care home was way above our expectations. The overall care was given with compassion and care. Mum was always kept clean and all her needs were met. Staff were ever so caring.
Excellent care, the staff are very friendly and attentive. My mum enjoys the food and the choice available. Her room is kept very clean and my mum is very happy there.
I am very happy with the service and care. I feel they are well looked after and the staff are very pleasant.
Very caring, friendly, lovely home, lovely staff, very clean, tidy, lovely view, very impressed. Lovely, lovely home.