Before they even enter the home, each resident will be met and assessed in different environments to be able to understand their needs exactly and to liaise with those most closely involved in their care to date.
When joining the home, each resident will have a unique and detailed care plan written for them and will be allocated a dedicated Key Worker who will ensure that their needs are being met, that they have everything they require at all times and that they benefit from social activities as much (or as little!) as they wish.
Choice is key to what we do here at Mount Olivet Nursing Home and regardless of decision-making abilities, our staff will use their extensive training in the Mental Capacity Act to ensure that all decisions are made with the best interests of the resident at heart. This could be anything from what time to get up in the morning, what to have for breakfast and when, what to wear, how involved in personal care and how to spend their day.
Every interaction and intervention will be recorded in detail on our Person Centred Software and in real time so there is very little room for error or for missing the little details as and when they happen which can happen with paper-based systems where files are kept separate to the resident.
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The care home was way above our expectations. The overall care was given with compassion and care. Mum was always kept clean and all her needs were met. Staff were ever so caring.
Excellent care, the staff are very friendly and attentive. My mum enjoys the food and the choice available. Her room is kept very clean and my mum is very happy there.
I am very happy with the service and care. I feel they are well looked after and the staff are very pleasant.
Very caring, friendly, lovely home, lovely staff, very clean, tidy, lovely view, very impressed. Lovely, lovely home.